Alteryx Designer

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Gallery Collections are asking for Membership

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8 - Asteroid

Hi Team,

 

We are paid client of Alteryx and have multiple collections to serve large set of Audience. And i am owner for all of those collection. However, recently i started getting message shown in attached screen shot.

 

This issue is coming for me as owner and for other users as well. We are looking for your help to reslove this ASAP as it is impacting our business.

 

Before this, all permissioned users were able to run reports within collections.

 

 

Thanks,

Vikas

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Alteryx
Alteryx

Here is what I am thinking it might be. You need to be a curator (admin) to see any of the below.

 

Go to the admin menu of gallery. Click on "Subscriptions". Go to the subscription that corresponds to the "Shared Studio" mentioned. This is the studio where the workflow was published. You should see 2 boxes on the right: "Members" and "Artisans". Make sure that your user that gets the error described is listed as a Member at a minimum or artisan. It could have been removed by mistake.

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8 - Asteroid

Hi Loic,

 

Thanks for your reply. Although, I believe this is not the case what is causing issue.

Reason is, i have permissioned certain users to private collections and assigned them user type as "Viewer" only. And till date they were able to run the reports without any issue. Being Artisan, even i am getting the same error message for any of the report on gallery.

 

Also, I could ask server admin if he can add any user as member. But, currently we have more than 200 users. So please let me know how we can make all of them as member in one go.

 

Please provide your response as soon as possible. We are stuck to to run our business.

Thanks,

Vikas

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Alteryx
Alteryx

@Vikas038 @If it is blocking your business I would highly encourage to reach out to support@alteryx.com

A server specialist will be able to spend time looking at your server options/permissions and help you find out why this suddenly happen, fix it and prevent it from happening in the future. Community is great but for critical business impacting issue I would contact support. Just send them an email.

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8 - Asteroid

Hi Loic,

 

I had raised this issue that same day with support on given emailID but no luck so far. And its been more than six days that we didn`t find any solution on this and our business is down.

Now we are loosing trust when we have not found any solution in  such critical situation.

 

Thanks,

Vikas

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Alteryx
Alteryx
I am really sorry to hear that. Please send me your case number and I will look into it for you.
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Alteryx
Alteryx

@Vikas038 I found your case under your company email address vs gmail one. I have synced up internally. Someone will reach out to you ASAP.

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