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Error when uploading excel file to Alteryx

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5 - Atom

Dear All,

 

The user is facing an issue while uploading an excel file into Alteryx.

Please find the error information below,

The plugin "c:\ProgramFiles\Alteryx\bin\plugins\AlteryxBasePluginsEngine.dll" could not be loaded:%1 is not a valid Win32(193).

 

Could you please provide your inputs.

 

Thank You!

Alteryx Partner

Does this happen with every excel file? Can they load a csv by chance? Can they run a sample workflow (Help > Samples) 

 

Have them restart Alteryx if that doesn't do it, you'll likely need to reinstall. 

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5 - Atom

Hello,

 

The issue arises NOT only with a particular excel file,every excel file.

i)Need to check if they can load a csv file(for testing).

ii)Also need to verify if the user can run a Sample workflow(Help > Samples).

 

The re-installation has been done multiple times, but no luck.

 

Thank You!

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