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Alteryx Designer Desktop Discussions

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2019.3 Install Issues

MKosmicki
8 - Asteroid

First and foremost....I have a ticket into Support. I am running a standalone laptop deployment. We do not have Alteryx server.

 

I'm just wondering if anyone else has experienced this....

 

I tried installing 2019.3 admin yesterday and was getting this error, even when I tried "run as admin":

 Alteryx 2019.3 Install Error.png

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

So, today I tried to install the non-admin version. It was successful...until I tried to install my R tools. Apparently if I can see it in my programs it still isn't installed? When I tried to open Alteryx (since clearly it is installed), It couldn't find (or it was corrupted) the gui.exe mentioned above.

 

R non admin install error.png

 

 

 

 

 

 

 

 

 

So now I can't run anything. Until I find 2019.2 and try to install it.

 

 

5 REPLIES 5
Kucsi
8 - Asteroid

Hi MKosmicki,

 

Which R version did you try to install? Admin or non-admin? 

 

Thanks,

Kucsi

MKosmicki
8 - Asteroid

Both. 

 

It was my anti-virus program. It was seeing Alteryx as a trojan virus.  Even after I installed it (after disabling my anti-virus), it quarantined the entire program when I opened it. 

 

The Solution....whitelisting Alteryx and the R tools.

 

Michelle

Kucsi
8 - Asteroid

Oh, i see. Happy to got a solution 🙂

ZTerry
Alteryx
Alteryx

To resolve this error you will want to white list all folders below.

 

C:\ProgramData\Alteryx\*

C:\ProgramData\SRC\*

C:\Program Files\Alteryx\*

C:\Program Files (x86)\Alteryx\*

C:\Users\*\AppData\Roaming\Alteryx\*

C:\Users\*\AppData\Roaming\SRC\*

C:\Users\*\AppData\Local\Alteryx\*

 

After you white list you should be able to install with no problems.

Inziya
5 - Atom

I tried whitelisting these files but my antivirus says its an invalid file name. Please help!

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