community
cancel
Showing results for 
Search instead for 
Did you mean: 

Alteryx Designer Knowledge Base

Definitive answers from Designer experts.
Upgrade Alteryx Designer in 10 Steps

Debating whether or not to upgrade to the latest version of Alteryx Designer?

LEARN MORE
Platform Product:  API/Run Command– Working with Alteryx Customer Support Engineers (CSEs) (for use by CSEs and Alteryx Customers) To EXPEDITE the resolution of your case, please include the below information.   API/Run Command - Requested Information *** Suggestion: copy/paste the questions below and email the supporting documentation to support@alteryx.com   1.  Detailed Description of the Issue 2.  Screenshot of Alteryx Version 3.  Are you licensed for API/SDK? 4.  Please send a copy of your workflow (*.yxmd or *.yxzp) 5.   Which API is being used? Alteryx Gallery, Alteryx Engine, Third Party? 6.  For third-party APIs provide a copy of tool you are developing. 7.  What API endpoints are you working with? What payload are you sending to that endpoint?  What is the response/result it returns?    API/Run Command – Requested Information (Detailed Instructions): 1.  Detailed Description of the Issue – What issues are you having?  Has it worked in the past?  When did the issue start?  Are all users affected or just some?  What are the steps to reproduce your issue?  What have you tried to resolve the issue?  Have you searched the Alteryx Community ?     2.  Screenshot of Alteryx Version– Our CSEs need to know the precise version of Alteryx so we can replicate any issues.   In Alteryx, click Help > About and provide a screenshot.    The screenshot will include whether it is Server or Designer.  In addition, whether it is “Running Elevated” Admin vs. Non-Admin. 3.  Are you licensed for API/SDK?  Click Options>Manage Licenses and send a screenshot 4.  Please send a copy of your workflow (*.yxmd or *.yxzp) and sample data if possible. Either create a .yxzp and include macros and data by clicking Options>Export Workflow.  Or, include the workflow *.yxmd and sample data if possible.   5.  Which API is being used?  Alteryx Gallery, Alteryx Engine, third party?     6.  For third-party APIs provide a copy of the tool you are developing.     7.  What API endpoints are you working with? What payload are you sending to that endpoint?  What is the response/result it returns?      Suggested links: Tool Mastery|Run Command The Run Command: Write Source & Read Results  
View full article