This site uses different types of cookies, including analytics and functional cookies (its own and from other sites). To change your cookie settings or find out more, click here. If you continue browsing our website, you accept these cookies.
An "Unhandled Exception" thrown when starting Designer, appears when the user clicks on the splash screen. Looking at C:\ProgramData\Alteryx\ErrorLogs reveals the following error type: System.IO.DirectoryNotFoundException Message: Could not find a part of the path 'F:\.....'
If you are installing two different versions of Alteryx Designer and their respective predictive tools- there is an order of operation.
1. Install the Administrative Version of Alteryx Designer.
2. Install the Administrative Version of Alteryx R/Predictive tools.
3. Install the Non-Administrative Version of Alteryx Designer.
4. Install the Non-Administrative Version of Alteryx R/Predictive tools.
How to install the Microsoft R Client Predictive Tools
Most people using Designer will only install the Alteryx Predictive Tools. These tools do not need additional software other than Designer. The Microsoft R Client Predictive Tools require a separate Microsoft R Client installation.
An account with Windows Administrator privileges on the workstation for the installation
Admin version of Designer
See the link below for the Alteryx Designer Predictive Tools Compatibility Policy.
Predictive Tools Compatibility Policy
Please complete the installation using the sequence listed below. When a different order of installation occurs, there may be errors such as Microsoft R Client was not found on this computer and is required for this install.
Admin privileges are required to install Microsoft R Client Predictive Tools, as some Windows components and drivers are part of the installation. These tools must be used with the Admin version of Designer.
Go to downloads.alteryx.com. In the Product Downloads List, select the version of Designer or Server that will be used with the Predictive Tools.
Download and install Alteryx Designer or Server first.
In the Designer Product Download List at downloads.alteryx.com, choose the Alteryx Predictive tools that match the Designer version, and install these tools.
Next, the Microsoft R Client should be downloaded and installed. Download files and a compatibility chart for the correct version to use are available at Microsoft Machine Learning Server R Client.
The last software to install is in the first Other Predictive Tools section of the Designer downloads page, the Microsoft R Client Predictive Tools (MRCInstaller).
Alteryx and Microsoft R Integration
What is Microsoft R Client
Some users have reported experiencing the below when using Designer:
It behaves as if it is being opened for the first time ever and displays the Tour / Start Here window
It resets the resets the Tool Palette order and Favorite tools back to the original default
User Settings revert back to the original default
Version >= 2018.2
This issue relates with the Designer not having a serial number attached to it.
Open Alteryx Designer
Click on the Options menu > Manage Licenses
Select your active key :
Save the License key in a text file (it will be needed later in this procedure)
Select Deactivate License
Select the gear icon in the top right corner and click on View Partner Data License Manager
Select Edit in the top right corner
Enter your email address
Close all the opened windows
Activate your license key again using:
The same email address entered previously
The same License key saved previously
As always, don't hesitate to contact us over at Customer Support if you run into any trouble.
Occasionally, users might have issues when it comes to installing the predictive tools on their machines.
The first common error (show below) can occur when first trying to install predictive tools after finishing a 64-bit Alteryx Designer installation.
This error occurs when the predictive installer can’t locate the “Alteryx” folder in the “Program Files” folder since the tools are always installed within this folder.
Now you might be thinking “Well I just installed 64-bit Alteryx and I set it to save in Program Files. How is it not in my Program Files folder?”
So what ends up happening here is that if you are running the Designer Installer as a non-admin Windows will sometimes redirect it and save Alteryx to the “Program Files (x86)” folder. Program Files (x86) is meant for 32-bit applications but even if the Designer is 64-bit it will sometimes still write to this folder. You can confirm this by just watching the installation process and checking where Alteryx is actually being saved.
The second thing that might go wrong is if you successfully installed predictive but you can’t see the predictive tools in the “Configure Tool Palette” window.
This issue goes hand in hand with the previous one. You might have an Alteryx folder in Program Files but the actual Designer is somewhere else in a different directory. Just make sure that both the predictive tools and the Designer are being installed in the same directory.
To fix these issues or any other issues that may pop up when trying to obtain the predictive tools:
First, uninstall the Designer and the predictive tools.
Second, run your desired installer as an administrator
This makes sure that Windows doesn’t redirect Alteryx and saves in the proper directory.
As you install, you should see it writing to the correct folder.
Now you can go ahead and install the predictive tools as you normally would, making sure that both are installed in the same place or by default in Program Files-> Alteryx
You may be trying to install the Alteryx Designer or Server and receive an error saying: There was an error downloading "AlteryxInstallx64_VersionX.exe...."
This is due to a proxy blocking the data manager from installing the software.
DO NOT FEAR THE ANSWER IS HERE!
All you need to do is to install the Individual Installs of the Designer/Server/Predictive tools to circumvent the data manager GUI and you will be able to download the designer as normal.
Navigate to licenses.alteryx.com
Log on to the downloads portal
Download the relevant installer .exe files.
*****Please remember to download the correct bit and admin/non-admin version for your machine!
Once the download has finished it will prompt you to finish and open the designer. This is when you can enter your license key and use Alteryx!
If this fails to resolve your issues please do not hesitate to reach out to Support
With the release of 10.6 came awesome new features, and an upgrade in the underlying R version (from 3.1.3 code named "Smooth Sidewalk," to 3.2.3 code named "Wooden Christmas-Tree"). Using the incompatible R version will cause errors in your R macros.
Simply make sure that your Predictive Tools download is the version compatible with your Alteryx Designer version:
Users on 10.5 should continue to use the R3.1.3 version.
When using Alteryx and Microsoft Revolution R Enterprise, a separate predictive tools install is required (in green). For details, see the Alteryx and Revolution Analytics Integration Guide.
And remember to use the non-Admin Predictive version with non-Admin versions of Alteryx Designer.
To install Predictive Tools for Alteryx 10.0, go to Previous Releases. For Alteryx 9.5, within Designer, go to Help > Install Predictive Tools.
For 10.1, we updated our installer screens to something a bit more modern looking. Here's a comparison:
Some users may run into an issue where the new Alteryx installer screens do not display text correctly if Alteryx is being installed on a machine using a Windows Classic/Windows Standard theme. (See the image to the right.)
Windows 2008 R2 Server OS system uses this theme, so users with this OS may encounter the issue.
We believe this problem will only occur if the machine also has a previous version of Alteryx installed.
If the issue occurs, there is a simple work-around:
Quit the installation
Uninstall the previous version of Alteryx using the Control Panel.
After the uninstall is complete, run the installer again. The installer screens should display properly.
This information is also available on our Release Notes page (http://downloads.alteryx.com/). It's always a good idea to read through the Release Notes when downloading a new version.
Key Features - highlights exciting new enhancements added for the release.
Additional Changes - lists minor updates as well as notable bug fixes.
Known Issues - documents small issues (like the one outlined above) and work-arounds to use if you encounter them.
Although 10.1 is a minor release, it contains a number of exciting new enhancements, and we're looking forward to hearing what you think about them.