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An "Unhandled Exception" thrown when starting Designer, appears when the user clicks on the splash screen. Looking at C:\ProgramData\Alteryx\ErrorLogs reveals the following error type: System.IO.DirectoryNotFoundException Message: Could not find a part of the path 'F:\.....'
If you are installing two different versions of Alteryx Designer and their respective predictive tools- there is an order of operation.
1. Install the Administrative Version of Alteryx Designer.
2. Install the Administrative Version of Alteryx R/Predictive tools.
3. Install the Non-Administrative Version of Alteryx Designer.
4. Install the Non-Administrative Version of Alteryx R/Predictive tools.
How to install the Microsoft R Client Predictive Tools
Most people using Designer will only install the Alteryx Predictive Tools. These tools do not need additional software other than Designer. The Microsoft R Client Predictive Tools require a separate Microsoft R Client installation.
An account with Windows Administrator privileges on the workstation for the installation
Admin version of Designer
See the link below for the Alteryx Designer Predictive Tools Compatibility Policy.
Predictive Tools Compatibility Policy
Please complete the installation using the sequence listed below. When a different order of installation occurs, there may be errors such as Microsoft R Client was not found on this computer and is required for this install.
Admin privileges are required to install Microsoft R Client Predictive Tools, as some Windows components and drivers are part of the installation. These tools must be used with the Admin version of Designer.
Go to downloads.alteryx.com. In the Product Downloads List, select the version of Designer or Server that will be used with the Predictive Tools.
Download and install Alteryx Designer or Server first.
In the Designer Product Download List at downloads.alteryx.com, choose the Alteryx Predictive tools that match the Designer version, and install these tools.
Next, the Microsoft R Client should be downloaded and installed. Download files and a compatibility chart for the correct version to use are available at Microsoft Machine Learning Server R Client.
The last software to install is in the first Other Predictive Tools section of the Designer downloads page, the Microsoft R Client Predictive Tools (MRCInstaller).
Alteryx and Microsoft R Integration
What is Microsoft R Client
Some users have reported experiencing the below when using Designer:
It behaves as if it is being opened for the first time ever and displays the Tour / Start Here window
It resets the resets the Tool Palette order and Favorite tools back to the original default
User Settings revert back to the original default
Version >= 2018.2
This issue relates with the Designer not having a serial number attached to it.
Open Alteryx Designer
Click on the Options menu > Manage Licenses
Select your active key :
Save the License key in a text file (it will be needed later in this procedure)
Select Deactivate License
Select the gear icon in the top right corner and click on View Partner Data License Manager
Select Edit in the top right corner
Enter your email address
Close all the opened windows
Activate your license key again using:
The same email address entered previously
The same License key saved previously
As always, don't hesitate to contact us over at Customer Support if you run into any trouble.
Occasionally, users might have issues when it comes to installing the predictive tools on their machines.
The first common error (show below) can occur when first trying to install predictive tools after finishing a 64-bit Alteryx Designer installation.
This error occurs when the predictive installer can’t locate the “Alteryx” folder in the “Program Files” folder since the tools are always installed within this folder.
Now you might be thinking “Well I just installed 64-bit Alteryx and I set it to save in Program Files. How is it not in my Program Files folder?”
So what ends up happening here is that if you are running the Designer Installer as a non-admin Windows will sometimes redirect it and save Alteryx to the “Program Files (x86)” folder. Program Files (x86) is meant for 32-bit applications but even if the Designer is 64-bit it will sometimes still write to this folder. You can confirm this by just watching the installation process and checking where Alteryx is actually being saved.
The second thing that might go wrong is if you successfully installed predictive but you can’t see the predictive tools in the “Configure Tool Palette” window.
This issue goes hand in hand with the previous one. You might have an Alteryx folder in Program Files but the actual Designer is somewhere else in a different directory. Just make sure that both the predictive tools and the Designer are being installed in the same directory.
To fix these issues or any other issues that may pop up when trying to obtain the predictive tools:
First, uninstall the Designer and the predictive tools.
Second, run your desired installer as an administrator
This makes sure that Windows doesn’t redirect Alteryx and saves in the proper directory.
As you install, you should see it writing to the correct folder.
Now you can go ahead and install the predictive tools as you normally would, making sure that both are installed in the same place or by default in Program Files-> Alteryx