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Occasionally, users might have issues when it comes to installing the predictive tools on their machines.
The first common error (show below) can occur when first trying to install predictive tools after finishing a 64-bit Alteryx Designer installation.
This error occurs when the predictive installer can’t locate the “Alteryx” folder in the “Program Files” folder since the tools are always installed within this folder.
Now you might be thinking “Well I just installed 64-bit Alteryx and I set it to save in Program Files. How is it not in my Program Files folder?”
So what ends up happening here is that if you are running the Designer Installer as a non-admin Windows will sometimes redirect it and save Alteryx to the “Program Files (x86)” folder. Program Files (x86) is meant for 32-bit applications but even if the Designer is 64-bit it will sometimes still write to this folder. You can confirm this by just watching the installation process and checking where Alteryx is actually being saved.
The second thing that might go wrong is if you successfully installed predictive but you can’t see the predictive tools in the “Configure Tool Palette” window.
This issue goes hand in hand with the previous one. You might have an Alteryx folder in Program Files but the actual Designer is somewhere else in a different directory. Just make sure that both the predictive tools and the Designer are being installed in the same directory.
To fix these issues or any other issues that may pop up when trying to obtain the predictive tools:
First, uninstall the Designer and the predictive tools.
Second, run your desired installer as an administrator
This makes sure that Windows doesn’t redirect Alteryx and saves in the proper directory.
As you install, you should see it writing to the correct folder.
Now you can go ahead and install the predictive tools as you normally would, making sure that both are installed in the same place or by default in Program Files-> Alteryx
You may be trying to install the Alteryx Designer or Server and receive an error saying: There was an error downloading "AlteryxInstallx64_VersionX.exe...."
This is due to a proxy blocking the data manager from installing the software.
DO NOT FEAR THE ANSWER IS HERE!
All you need to do is to install the Individual Installs of the Designer/Server/Predictive tools to circumvent the data manager GUI and you will be able to download the designer as normal.
Navigate to licenses.alteryx.com
Log on to the downloads portal
Download the relevant installer .exe files.
*****Please remember to download the correct bit and admin/non-admin version for your machine!
Once the download has finished it will prompt you to finish and open the designer. This is when you can enter your license key and use Alteryx!
If this fails to resolve your issues please do not hesitate to reach out to Support
With the release of 10.6 came awesome new features, and an upgrade in the underlying R version (from 3.1.3 code named "Smooth Sidewalk," to 3.2.3 code named "Wooden Christmas-Tree"). Using the incompatible R version will cause errors in your R macros.
Simply make sure that your Predictive Tools download is the version compatible with your Alteryx Designer version:
Users on 10.5 should continue to use the R3.1.3 version.
When using Alteryx and Microsoft Revolution R Enterprise, a separate predictive tools install is required (in green). For details, see the Alteryx and Revolution Analytics Integration Guide.
And remember to use the non-Admin Predictive version with non-Admin versions of Alteryx Designer.
To install Predictive Tools for Alteryx 10.0, go to Previous Releases. For Alteryx 9.5, within Designer, go to Help > Install Predictive Tools.
For 10.1, we updated our installer screens to something a bit more modern looking. Here's a comparison:
Some users may run into an issue where the new Alteryx installer screens do not display text correctly if Alteryx is being installed on a machine using a Windows Classic/Windows Standard theme. (See the image to the right.)
Windows 2008 R2 Server OS system uses this theme, so users with this OS may encounter the issue.
We believe this problem will only occur if the machine also has a previous version of Alteryx installed.
If the issue occurs, there is a simple work-around:
Quit the installation
Uninstall the previous version of Alteryx using the Control Panel.
After the uninstall is complete, run the installer again. The installer screens should display properly.
This information is also available on our Release Notes page (http://downloads.alteryx.com/). It's always a good idea to read through the Release Notes when downloading a new version.
Key Features - highlights exciting new enhancements added for the release.
Additional Changes - lists minor updates as well as notable bug fixes.
Known Issues - documents small issues (like the one outlined above) and work-arounds to use if you encounter them.
Although 10.1 is a minor release, it contains a number of exciting new enhancements, and we're looking forward to hearing what you think about them.
How to change Alteryx Designer Language?
Starting with version v11.3, it is now possible to install Alteryx Designer in English, French or German. This will impact Designer interface, help page, Predictive tools (partially) and log messages.
Language must be chosen during Designer installation:
In order to use a different language, Alteryx must be uninstalled and then re-installed.
The error above is usually due to a company firewall restriction. If you are receiving the error above when installing, please download run the individual installers from this page: http://downloads.alteryx.com. You can choose admin or non-admin depending on the permissions on your machine.
If you are still having trouble downloading, don't hesitate to open a Support ticket through the Case Portal.
With the release of 10.0, people are naturally interested in compatibility with workflows they have developed in 9.5. Additionally, many users will be in a “mixed version” environment as their company transitions to 10.0 and are interested in what options are available to them.
Applications developed in 9.5 can certainly be opened and run in 10.0. We perform a lot of testing and technical work to ensure that Forwards Compatibility is fully functional. Anything that was built in 9.5 should continue to work in 10.0.
Undoubtedly, the recommendation is to perform the 10.0 upgrade across the organization when all users are ready for the change. This eliminates any issues with “backward compatibility” and makes it easier and seamless to share applications - workflows, macros, etc.
If you do find yourself operating in a mixed environment, there are some things to be aware of:
A 9.5 app that is opened in 10.0, then saved in 10.0, will no longer be accessible via 9.5
If you publish apps to a server, you will want to make sure that the server version is compatible with the apps you will be publishing. If you have 9.5 apps then you can leverage both a 9.5 server, as well as a 10.0 server. However, if you’re developing in 10.0 then the server will also need to be 10.0
If you need to support both environments for a period of time, it is possible to install two versions of Alteryx on a single machine. Admin and Non-Admin versions can be installed side-by-side. (e.g. If a user has the Admin version of 9.5, they can install the Non-Admin version of 10.0 and switch between them.) Recognize that if you publish apps to the server, you will need to be running the Admin version of the same version as what is running on the server.