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Alteryx Designer Knowledge Base

Definitive answers from Designer experts.

Unable to connect to Controller. Please consult the Alteryx Scheduler FAQ in Alteryx Help

SophiaF
Alteryx
Alteryx
Created

Issue: Unable to connect to the Controller "X"

 

When trying to connect to your Designer's Scheduler, the following error is observed:

 

Unable to connect to the Controller "X". Please consult the Alteryx Scheduler FAQ in Alteryx Help for troubleshooting assistance.

 

  • You may also observe that the "My Computer" option is missing in the Schedule Workflow window:

 

Environment

 

  • Alteryx Designer
    • Scheduler add-on
    • Admin version

 

Cause

 

The Alteryx Service is not running.

 

Solution

 

  1. Start the Alteryx Service. See "Start the Alteryx Service" article.

 

Additional Resources