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There will be a time that you are accessing an AWS bucket for the first time. You have been told that you have all the necessary permissions to access the S3 bucket by your AWS administrator, but when you try from the Designer workflow, you get the message shown in the screenshot.
It can be as simple as, no, you do not have permissions, but it can be something not quite as clear cut as having permissions to the bucket.
Amazon S3 Upload/Download tool(s)
Things to know
The AWS S3 Upload and Download tools are older tools. They do not have the more modern AWS S3 commands built to call directly to the bucket.
The S3 tools require access to the bucket and the root structure of the directory. The tools use a simple API call to the bucket. If it is blocked anywhere in the chain of the file structure, then it will not be able to get to the bucket.
If you are using the Default endpoint from the dropdown, please select a specific AWS endpoint and try to connect to S3 bucket again. image.png
Can a customer upload/download the file from a command line?
You want to check and see if the customer initially has access to the bucket. This can be done using command-line access.