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Alteryx Designer Knowledge Base

Definitive answers from Designer experts.
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The Remote server returned an error: (401) Unauthorized

Alteryx
Alteryx
Created on

 

You may be trying to install the Alteryx Designer or Server and receive an error saying: There was an error downloading "AlteryxInstallx64_VersionX.exe...." 

 

Pic 1.png

 

This is due to a proxy blocking the data manager from installing the software. 

 

DO NOT FEAR THE ANSWER IS HERE!

 

All you need to do is to install the Individual Installs of the Designer/Server/Predictive tools to circumvent the data manager GUI and you will be able to download the designer as normal. 

 

  1. Navigate to licenses.alteryx.com
  2. Log on to the downloads portal
  3. Download the relevant installer .exe files.  

 

2019-04-22_12-33-29.png

*****Please remember to download the correct bit and admin/non-admin version for your machine! 

 

Once the download has finished it will prompt you to finish and open the designer. This is when you can enter your license key and use Alteryx!

 

If this fails to resolve your issues please do not hesitate to reach out to Support

Comments

That link doesn't work anymore for alteryx 2018.2 and onwards....How do we work around this error now.

Alteryx
Alteryx

You should now use licenses.alteryx.com and login to our new licensing portal. 

 

IN here you will be able to click on Alteryx Designer > Then Alteryx Designer {Version Number} and then you will find the .exe mentioned above

 

Jordan