10-01-2021 12:45 AM - edited 11-17-2021 04:34 AM
The behaviors vary from tool to tool, but whenever one of these tools is configured to "Sign in via Internet Browser" the authentication fails. The Box connectors also fail with JSON Web Token (JWT). In the most common failure mode, a screen will pop up but be blank white screen.
In other situations, you will see a prompt to "Please enter correct path" or some other red message and the fields won't populate.
If you attempt to run a workflow anyway, you're likely to see an actual error message like the one below.
Error: Box Input (xx): Invalid access token
Known Product Defect related to a change to the Chrome Embedded Framework (CEF) upgrade (for the embedded browser) in Designer 2021.3.2.
We are also seeing this behaviour (white screen when attempting to log into Microsoft account) in previous versions such as Alteryx 2020.4, both with the Power BI Output tool and the OneDrive output tool. We are running Alteryx designer on Azure hosted machines running Windows server 2016. Do you know if this is the same issue, and is there are fix forthcoming?
Thank you
Great questions!
No, I don't think this is the same, and no, I don't know anything about what you've described including whether it's a known issue. I'll check into that. If I fail to reply here in a couple of days, please open a support case, either by directly emailing support@alteryx.com or through the Case Portal. When opening a case, please include a screenshot of Help > About, the tool version (if applicable), a workflow that triggers the issue on your machine, and screenshots that show as much context as possible.
The issue with those tools is a separate but similar one. The resolution was to release the new tools.
The Power BI Output tool version 3.0.0 is compatible with 2020.4 Designer and more recent, but workflows built in those versions will not work if published to Server. In order to be publishable, workflows using that tool version must be built in 2021.3 or more recent (but not 2021.3.2), and therefore the Server version must also be 2021.3(.1) for success.
The OneDrive Tools version 2.0.0 have the same compatibility with 2020.4, but for server, workflows must be built (and run) in 2021.2 or more recent (but not 2021.3.2). They require OneDrive 365.
This issue is also occuring on the new Microsoft Dataverse Output Tool. When trying to authenticate the connection, the separate login window goes blank after sign in.
Thank you, I had forgotten to include that one on the list.
hello, I am experiencing this issue when trying to sign in to my microsoft company account when using the sharepoint file input tool. I have the latest version of Alteryx 2021.3.3.63061 and the latest Sharepoint file input/output connector v 1.1.0 and i see the white screen after inputting my organization's email. I tried defaulting my browser to internet explorer and microsoft edge with no avail. Any guidance would be greatly appreciated.
@eastonce
I recommend you open a case with Support and include at a minimum, a Permalink to your post. (You won't be able to access the Case Portal, I expect, so you should email support@alteryx.com.)
That particular combination of tool and Designer version are not supposed to do that. Odds are that the Support team will want you to install Fiddler and collect a trace of the traffic between your computer and Microsoft.
For reference, the above situation was resolved when the user ran Designer as Administrator. User was the owner of the SharePoint site.