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Alteryx Designer Knowledge Base

Definitive answers from Designer experts.

TCPE-12: Blank White Screen When Authenticating / Error: "Please Enter Correct Path" or "Invalid Access Token" with Connectors Tools

LisaL
Alteryx
Alteryx
Created

TCPE-12: Blank White Popup When Authenticating With Azure OR Please Enter Correct Path OR Invalid Access Token

 

Environment Details

 

The behaviors vary from tool to tool, but whenever one of these tools is configured to "Sign in via Internet Browser" the authentication fails.  The Box connectors also fail with JSON Web Token (JWT).  In the most common failure mode, a screen will pop up but be blank white screen. 

image.png

In other situations, you will see a prompt to "Please enter correct path" or some other red message and the fields won't populate.

image.png

If you attempt to run a workflow anyway, you're likely to see an actual error message like the one below.

Error: Box Input (xx): Invalid access token
 
  • Alteryx Designer or Alteryx Server
    • Version 2021.3.2 
  • Box Input/Output tools
    • Version 2.0.0 or 2.1.0
  • Dataverse Input tool
    • Version 1.0.0
  • Dropbox Input/Output tools
    • Version 1.1.1
  • OneDrive Input/Output tools
    • Version 2.0.0
  • Power BI Output tool
    • Version 3.0.0
  • SharePoint Files Input/Output tools
    • Version 1.0.4 


Cause

 

Known Product Defect related to a change to the Chrome Embedded Framework (CEF) upgrade (for the embedded browser) in Designer 2021.3.2.



Workaround

  1. If there are other options besides "Sign in via Internet Browser" you may be able to use the tool using one of the other authentication methods.
image.png
 
  1. If you have a copy of the installer, then install the prior version, 2021.3.1, and use it for workflows that include one of the affected Connectors tools. If you are using Server, you must ensure your Server and Designer versions match exactly.

  2. If you do not have a copy of the 2021.3.1 installer and wish to obtain one, please contact the Fulfillment team at fulfillment@alteryx.com.

This article will be updated once a fix is available.

Additional Resources

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Comments
DarylStevens
5 - Atom

We are also seeing this behaviour (white screen when attempting to log into Microsoft account) in previous versions such as Alteryx 2020.4, both with the Power BI Output tool and the OneDrive output tool. We are running Alteryx designer on Azure hosted machines running Windows server 2016. Do you know if this is the same issue, and is there are fix forthcoming?

 

Thank you

LisaL
Alteryx
Alteryx

@DarylStevens 

Great questions!
No, I don't think this is the same, and no, I don't know anything about what you've described including whether it's a known issue.  I'll check into that.  If I fail to reply here in a couple of days, please open a support case, either by directly emailing support@alteryx.com or through the Case Portal.  When opening a case, please include a screenshot of Help > About, the tool version (if applicable), a workflow that triggers the issue on your machine, and screenshots that show as much context as possible.

The issue with those tools is a separate but similar one.  The resolution was to release the new tools.  
The Power BI Output tool version 3.0.0 is compatible with 2020.4 Designer and more recent, but workflows built in those versions will not work if published to Server.  In order to be publishable, workflows using that tool version must be built in 2021.3 or more recent (but not 2021.3.2), and therefore the Server version must also be 2021.3(.1) for success.
The OneDrive Tools version 2.0.0 have the same compatibility with 2020.4, but for server, workflows must be built (and run) in 2021.2 or more recent (but not 2021.3.2).  They require OneDrive 365.