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Alteryx Designer Knowledge Base

Definitive answers from Designer experts.

Salesforce Output tool - red box appears with "Error trying to retrieve access token"

Moderator
Moderator
Created on

Issue - Unable to connect to Salesforce Output tool

 

When connecting to the Salesforce Output tool, the following error is observed and an empty red box appears:

 

Error: Salesforce Output (8): Tool #92: Error trying to retrieve access token. HTTP/1.1 302 Found... Data from server:<html><head><meta http-equiv="Content-Type" content="text/html;charset=utf-8"/><title>Error 405 Only POST allowed</title></head><body><h2>HTTP ERROR 405</h2><p>Problem accessing /services/Soap/u/34.0. Reason:<pre>Only POST allowed</pre></p><hr /><br/><!-- Body events --><script type="text/javascript">function bodyOnLoad()if(window.PreferenceBits)window.PreferenceBits.prototype.csrfToken="null";;function bodyOnBeforeUnload()function bodyOnFocus()function bodyOnUnload()</script>                         </body></html><!--............................................................................................................................................................................................................................................................................................................................................................................................................-->

 

 

 

Environment

 

  • Alteryx Designer
    • Version 10.5+
  • Salesforce Output Tool

 

Cause

 

Salesforce Lightning URLs are not supported. Lightning URLs take the following format: 

https://mycompany.lightning.force.com

 

Solution

 

  1. Use a non-lightning URL. This can be provided by your Salesforce administrator and as looks as follows:
    https://na7.salesforce.com/

 

 

Additional Resources