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Alteryx Designer Knowledge Base

Definitive answers from Designer experts.

Salesforce Output Tool Missing After Installation

Alteryx
Alteryx
Created on

Issue

 

You have installed the Salesforce Output tool package downloaded from the Alteryx Gallery, but the tool does not appear in the tool palette.

 

Environment

 

  • Alteryx Designer
    • Version 10.5+
  • Salesforce Output Tool
    • Version 1.3

  

Cause

 

  • Multiple versions of the Salesforce Output tool may be installed, including a previously deprecated version and causes the tool to not appear correctly unless the option Show Deprecated Tools is turned on in Alteryx Designer.

 

Solution A

 

  1. Right-click the Tool Palette.
  2. Select Show Deprecated Tools
    Note: This setting will reset when Alteryx Designer is closed and re-opened. You will need to repeat these steps to see the Salesforce Output tool in the tool palette on each launch.

    2019-01-11_14-50-38.png
  3. If a dialog appears, click OK on the notice dialog

    2019-01-11_14-53-22.png

  4. Confirm the Salesforce Output tool now appears in the tool palette

 

Solution B

 

  1. Close Alteryx Designer
  2. Browse to each of the following folders with a Windows file browser:
    1. %appdata%\Alteryx\Tools
    2. %programdata%\Alteryx\Tools
  3. Within the above two folders, determine if there are two separate folders for Salesforce Output tools as per the following example:
    1. Salesforce Output
    2. SalesforceOutput_v1.3.0

      2019-01-11_15-16-44.png
  4. Note: Removing this folder may cause missing macro errors in workflows setup prior to installing the updated macro. If there are any concerns about removing the folder, consider using Solution A above as a workaround or back up the folder prior to removing it.
    1. If two separate folders exist such as in the above example, remove the Salesforce Output folder
  5. Open Alteryx Designer and verify the Salesforce Output tool now appears in the tool palette.