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Alteryx Designer Knowledge Base

Definitive answers from Designer experts.

Installation stopped on Python Dependency window

Loredana
Alteryx
Alteryx
Created

‎02-01-2021 04:40 AM

Environment Details


  • Alteryx Designer
    • Version 2020.1+
  • Alteryx Server
    • Version 2020.1+
After launching Alteryx Server or Designer installer, the installation stops on the Python Dependency Window for a long time.

Cause


One of the python sub-proccess is stuck. Review the below to confirm:
 
  1. Launch Alteryx installer.
  2. Allow the process to proceed with the installation.
  3. When reaching the Python Dependency window, let it run for a minimum of 25 minutes.
Note: This step takes between 16 and 25 minutes depending on the Resources allocated to the Server or Local Machine.
 


Resolution


This is a known issue that Alteryx is researching - follow the steps below for a workaround.

1. Open Task Manager and go to the Users Tab.

2. Expand the user that is installing the application and look for a python process (python.exe) with about 10 to 13 MB in memory but with 0% CPU committed to it.



3. Right click on the 0% CPU process and press End Task.
4. After this another python process normally shows up and the installer should proceed as normal.
Comments
hellyars
11 - Bolide
2 weeks ago

@Loredana  THANK YOU.  I run into this issue every upgrade cycle.  As a Mac user, this is alien and highly frustrating.