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Alteryx Designer Knowledge Base

Definitive answers from Designer experts.

How to Resolve display issues in Designer

ntobon
Alteryx
Alteryx
Created

Sometimes users have weird display issues with the scaling / resolution in Designer. Examples:

1. 
 Search box:

It doesn’t have the search icon [magnifying glass] nor the cancel icon [x].
Also, Search box works, but the user can't see what he/she typed.


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2.  The SQL Editor doesn’t show the scroll bar:

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3. User cannot scroll or view the entire Interface Designer window, whether it’s docked, floating, expanded, etc.


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4. Unable to see check boxes in SELECT tool

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5. Table Tool - Column Rule button is not visible




 

Prerequisites

 

  • Product - Alteryx  Designer
    • Any version

 

Procedure

Change the display scale settings. Either 100%25 to 125%25 fixes the problems.

1. Go to the Windows Start Menu.
2. Choose Settings.
3. Select System.
4. Select Display.
5. Look for Scale and layout. Select an option, such as 100%25 or 125%25. Displayed items will appear larger as the scaling increases.
6. Your display will re-size.
 


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This change will affect the whole desktop. 

You can change your DPI for specifically Alteryx:

1. Close all instances of Alteryx Designer
2. Go to the [installation Directory]:\Program Files\Alteryx\bin
3. Right click on AlteryxGui and click "properties"
4. Go to "Compatibility" tab
5. Click "Change High DPI Settings" button
6. UN-check "Use this setting to fix scaling problems for this program instead of the one in settings"
7. Check "Override high DPI Scaling Behavior; scaling performed by:" and select "System"
8. Click "Apply" then click OK.
9. Re-open Designer



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For more information, see: https://blogs.windows.com/windowsdeveloper/2017/05/19/improving-high-dpi-experience-gdi-based-deskto...


 
 
Comments
Vicente_Greco
5 - Atom

Olá, eu gostaria de marcar uma reunião de 30 min com um especialista para tirar uma dúvida pontual do software em que eu não achei a resposta na comunidade. Isso seria possível? Grato desde já. 

LisaL
Alteryx
Alteryx

@Vicente_Greco 
Se você comprou uma licença, pode abrir um caso com a equipe de suporte.

maltaleb
5 - Atom

Hi,

 

I have followed all of steps above but still nothing changed. Is there another way to fix the issue?