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How To Obtain a System Information file (NFO) for Support

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How to Obtain a System Information File (NFO) for Support


This article will review how to acquire a System Info file to provide Support with more details about your local environment.
 

Prerequisites

 
  • Windows Operating System 
 

Procedure

 
  1. Hold down the Windows key + R to open a program called Run.
  2. In the Run window, type “MSINFO32” and then click OK.
  3. In the System Information window that pops up, click File > Save.
  4. Save the file to the desired folder.
 

FAQ


Q: What will Support use this for?

A: It depends on the issue! This is commonly used as an easy way to get a list of all environment variables on your System and User. It also gives Support a clear picture of your whole local environment in case a specific issue needs to be replicated.

 

Additional Resources

 
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