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Depending on monitor display settings, an Alteryx application may not appear the same way as it does the Interface Designer Layout View. There may be instances where components appear in the wrong area of the screen, or they are missing altogether.
Open the application workflow in Designer, and in the View menu, check Interface Designer. The screen should appear on the left side of the screen. Click on the Layout View button on the left, and the application should appear as configured by the user.
Next, try double-clicking on the application file itself to open outside of Designer. If the app does not appear the same as it did in the Designer Layout View, there may be display settings for the monitor that needs to be adjusted.
For example, in Layout View, this app has two labels and two File Browse options, with each name configured to be horizontal with the File Browse. When viewing as an application, the tags are not parallel, and the last File Browse is missing.
To correct this issue, go to the Desktop screen, right-click on a blank space, and select the Display Settings option. Alternately, you can select Start, Settings, System, and then Display.
In the Scale and Layout section, make sure the size of text, apps, and other items is 100%. Then, click on the Advanced scaling settings option.
In the Custom scaling section, clear any setting, and advise the customer not to use this option.