Alteryx Designer Knowledge Base

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GCSE-365:Error:"There was an error loading the Tool Palette." when Designer is opened

clarab
Alteryx
Alteryx
Created

Error: “There was an error loading the Tool Palette. The Tool Palette may not function properly. Could not compare two elements in an array”

 

Issue


Tool palette fails to load in Japanese selected language in the Designer when Designer is installed in a double-byte named folder. Example: c:\users\正志\AppData\local\Alteryx\.

The following error (in Japanese) will be shown when opening the Designer:
 

ツールパレットの読み込み中にエラーが発生しました。ツールパレットが正しく機能しない場合があります。配列にある2つの要素を比較できませんでした。

English translation:
 
There was an error loading the Tool Palette. The Tool Palette may not function properly. Could not compare two elements in an array. 
 

image.png

The tool palette will be empty:

image.png


Environment Details

  • Alteryx Designer
    • Version(s): 2021.3, 2021.4.1
  • Japanese Windows OS

 

Cause

 

GCSE-365/TCPE-202 has been submitted to address this.

 



Resolution


Solution A

Install Designer in a non-Japanese character named folder.


Solution B

Change the Designer to use English language, if appropriate.


Solution C

Set the "Use the Unicode (UTF-8) for worldwide language support" option in Windows Region Settings.

1. In Windows, go to Control Panel and select "Clock and Region".
2. In the Region window, select the "Administrative" tab.
3. Click the "Change system locale..." button.
4. In the Region Settings window, select the "Use the Unicode (UTF-8) for worldwide language support" option.

Option in Japanese language Windows:


image.png

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