Error: "Alteryx is not installed" error occurs when installing Predictive Tools or Alteryx Intelligence Suite

[clarab]

Error: “Alteryx is not installed” error happens when installing Predictive Tools or Alteryx Intelligence Suite

 

Environment Details

 

Installing Alteryx Intelligence Suite (AIS) or Alteryx Predictive Tools fails with the following error:

 

Alteryx is not installed. 

 

• Alteryx Designer, Server
  • Version(s): All
• Alteryx Predictive Tools
• Alteryx Intelligence Suite (AIS)

Example when installing Alteryx Predictive Tools:

image.png


Example when installing Alteryx Intelligence Suite:

image.png
 

Cause

 

The error can happen for any of the following conditions:

1. Incorrect Alteryx version is used.
2. If the "Installinfo.ini" file is not found.

 

Resolution

Please perform the following steps:

1. Check if the correct Alteryx Predictive Tools/Alteryx Intelligence Suite version installer is being used. First, go to Help > About in Designer to check the Designer version and whether Admin or Non-admin version is being used.

Examples:

image.png

image.png

For Alteryx Designer Admin version and Alteryx Server version

• Use Alteryx Predictive Tools Admin version

Installer name: RInstaller_<Version>.exe

Example:
RInstaller_2022.1.1.25127.exe
 

• Use Alteryx Intelligence Suite Admin version

Installer name: AlteryxAISInstall_<Version>.exe
 

Example:

AlteryxAISInstall_2022.1.1.25127.exe

For Alteryx Designer Non-admin/User version

• Use Alteryx Predictive Tools Non-admin version

Installer name: RNonAdminInstall_<Version>.exe

Example: 
RNonAdminInstall_2022.1.1.25127.exe

• Use Alteryx Intelligence Suite Non-admin version

Installer name: AlteryxAISNonAdminInstall_<Version>.exe

Example:
AlteryxAISNonAdminInstall_2022.1.1.25127.exe
 

2. If the correct Alteryx Predictive Tools/Alteryx Intelligence Suite version is used, check whether you have the InstallInfo.ini file in the following location:

For Alteryx Designer Admin version and Alteryx Server version

Location: C:\ProgramData\Alteryx\Engine\<Version>

Example:
image.png


For Alteryx Designer Non-admin/User version

Location: C:\Users\<User>\AppData\Roaming\Alteryx\Engine\<Version>

 
Example:

image.png

If for some reason, you do not have the "<Version>" folder in the mentioned location, please create one and follow the instructions below to add the "InstallInfo.ini" file. 

If the "InstallInfo.ini" file is missing, please create one with the following content or use the "InstallInfo.ini" in this article. Do note you still need to modify the attached "InstallInfo.ini" to reflect the correct version, title and install location.

For Alteryx Designer Admin version

[Settings]
InstallDir64=<INSTALL_PATH>\Alteryx\bin
InstallTitle=Alteryx <VERSION> x64

For Alteryx Server version

[Settings]
InstallDir64=<INSTALL_PATH>\Alteryx\bin
InstallTitle=Alteryx <VERSION> x64 Server

For Alteryx Designer Non-admin/User version

[Settings]
InstallDir64=<INSTALL_PATH>\Alteryx\bin
InstallTitle=Alteryx <VERSION> x64 (User)

NOTE: Please replace <INSTALL_PATH> with the location where Alteryx Designer is installed.
Examples:
InstallDir64=C:\Users\admin\AppData\Local\Alteryx\bin
InstallDir64=D:\Alteryx\bin
InstallDir64=C:\Program Files\Alteryx\bin

Please replace <VERSION> with the Designer version.
Examples:
InstallTitle=Alteryx 2022.1 x64
InstallTitle=Alteryx 2021.4 x64 (User)
InstallTitle=Alteryx 2021.3 x64 Server

An example of the content in the "InstallInfo.ini":
 

image.png

 

Additional Resources

• Alteryx Intelligence Suite
• Alteryx Predictive Tools

[LisaL]

There is a complementary situation where people have reported that installing a patch without uninstalling and re-installing the corresponding Predictive Tools or Alteryx Intelligence Suite packages causes other problems.  It's always best to make sure that the parts of the product match when downloading them, whether it be Admin/Non-admin or different version numbers.  Patches are no exception.  Most commonly there will be a build of the Predictive Tools or Alteryx Intelligence Suite that will match the build number of the patch.