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Alteryx Designer Knowledge Base

Definitive answers from Designer experts.

Defect TCPE-196 - Alteryx Not Licensing On Windows 8 based computers (including 8.1, Server 2012, and Server 2012R2)

Alteryx Alumni (Retired)

Error: “An internet connection is required for activation. Please connect to the internet and try again, or contact customer support.  Contact your license administrator for help with licensing.  See Help for more information”


Environment Details


When trying to license Alteryx on a windows 8 based computer(including 8.1, Server 2012, and Server 2012R2) you get the error specified below.


  • Alteryx Designer, Server
    • Version(s) (Likely all versions affected)
  • Third-Party products (e.g., Salesforce, Tableau, SQL Server)
    • Windows Server 2012
    • Windows Server 2012R2
    • Windows 8
    • Windows 8.1



This failure was caused by a redirect from the public Gallery to the Community.
The issue will occur if the Gallery endpoint does not respond as expected



License via command line as it does not perform any validation against

Additional Resources

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