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Alteryx Designer Knowledge Base

Definitive answers from Designer experts.

Defect TCPE-196 - Alteryx Not Licensing On Windows 8 based computers (including 8.1, Server 2012, and Server 2012R2)

UgoAgo
Alteryx Alumni (Retired)
Created

Error: “An internet connection is required for activation. Please connect to the internet and try again, or contact customer support.  Contact your license administrator for help with licensing.  See Help for more information”

 

Environment Details

 

When trying to license Alteryx on a windows 8 based computer(including 8.1, Server 2012, and Server 2012R2) you get the error specified below.
 

 image.png

 
  • Alteryx Designer, Server
    • Version(s) (Likely all versions affected)
  • Third-Party products (e.g., Salesforce, Tableau, SQL Server)
    • Windows Server 2012
    • Windows Server 2012R2
    • Windows 8
    • Windows 8.1


 

Cause

This failure was caused by a redirect from the public Gallery to the Community.
The issue will occur if the Gallery endpoint does not respond as expected



 

Resolution

License via command line as it does not perform any validation against gallery.alteryx.com



Additional Resources

 
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