Alteryx Designer Knowledge Base

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Alteryx License Server Error when trying to add license key - The System cannot find the file specified.

TomLake
Alteryx
Alteryx
Created

Issue

When adding a license key to Alteryx License Server, an error can be seen stating "The System cannot find the file specified" if the password being used contains a pipe | character.
 

Environment Details

  • Alteryx License Server


Cause

While Alteryx License Server can support the pipe character, Windows command prompt would interpret this as a reserved character and therefore it cannot be used.



Resolution

  1. Uninstall and reinstall the Alteryx License Server and set an appropriate password during setup which does not contain a pipe character.
Note: The Change_Password.bat cannot be used as this will also fail when it encounters the pipe character.

 



Additional Resources

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Comments
PaulNo
10 - Fireball

Hi, @TomLake,

 

Thank you for the article.

 

Allow me to offer a different solution... The pipe character is only one of the reserved characters in the Command Prompt... but there are others...

 

Example:

 

PaulNo_1-1638489444094.png

 

 

As a workaround, special characters could be escaped with ^ (caret):

 

PaulNo_2-1638489528217.png

 

That way, all(ish) the characters could be accepted!

 

Thanks,

 

PaulN