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Fix silent failures on Jupyter install

There are circumstances where the python install section of Alteryx fails - however it does not report failure - in fact it reports success, and the only way to check if the Jupyter install fails is to check the Jupyter.log to look for error messages.

 

Can we add two features to Alteryx install / platform to manage this:

- If the installer for Python fails - please can you make this explicit in feedback to the user

- Can we also add a way for the user to repair the Python install - either using standard MSI Repair functionality, or a utility or a menu system in Designer.

 

 

Thank you 

Sean

4 Comments
fmvizcaino
17 - Castor
17 - Castor

Hey @SeanAdams ,

 

We are having this issue with one of our clients, I believe. Would you mind telling me what causes this issue and how to solve it?

 

Thank you,

Fernando

SeanAdams
17 - Castor
17 - Castor

Absolutely - Clara from support found the issue - this was caused by having other versions of Python on the machine.
She found this by reading the jupyter.log file.    

 

Clara's suggestion was to rename or remove the folder:
c:\users\<your user name>\AppData\Roaming\Python\Python38\site-packages 
... and this worked for me.

 

 

fmvizcaino
17 - Castor
17 - Castor

Thank you!! I will check this

AlteryxCommunityTeam
Alteryx Community Team
Alteryx Community Team
Status changed to: Accepting Votes