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Alteryx Program Removal Tool

Recently my trial license expired, and after receiving our activation licenses, I needed to upgrade from the 'User' version to the 'Admin' version.

 

When uninstalling the previous 'User' version, it appeared to complete successfully, and I then started installing the 'Admin' version from the installer.

 

After installation completed, I noticed that three versions of Alteryx appeared in my Windows 'Programs and Features' in Control Panel - Alteryx (Remove Only), Alteryx (Admin), and Alteryx (User).

 

When attempting to uninstall the 'User' version, it appeared to complete as expected, but did nothing when examining the application or root directory location, and I could still access and open and use the 'User' version of Alteryx.

 

To make a long story short, after going into regedit and removing all registry keys named 'Alteryx' including the SRC source key for Alteryx, I was able to manually remove all three of these versions and reinstall the 'Admin' application successfully.

 

Some kind of an uninstaller to wipe out all Alteryx directories, installations/versions, etc. to perform a clean uninstall/reinstall would be super valuable and probably save some folks a ton of time who are evaluating the product and moving from a Trial(User) version to an activated Admin license.

3 Comments
petermc129
7 - Meteor

I just upgraded from 11.0 user to 11.5 admin and experienced the same issue. It is ridiculous that it is necessary to modify the Windows Registry to uninstall a program. And this seems to be the case for several versions. 

Community_Admin
Alteryx
Alteryx
Status changed to: Inactive
 
Community_Admin
Alteryx
Alteryx

The status of this idea has been changed to 'Inactive'. This status indicates that:

 

1. The idea has not had activity in the form of likes or comments in over a year.

2. The idea has not reached ten likes.

3. The idea is still in the 'New Idea' status. 

 

However, this doesn't mean your idea won't be implemented! The Community can still like and comment on this idea. With enough renewed interest, this idea can be brought back into the 'New Idea' status. 

 

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