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Alteryx Designer Desktop Discussions

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SOLVED

designer updates not available on the license portal

Genevieve
8 - Asteroid

Why are Designer updates not available on the license portal?

 

Alteryx advises me that version 2019.3.5 is available, do I want to update?

It logs me to the license portal where the most recent version to download is 2019.1. Why?

 

I have observed that the only way to download a recent version is to download a trial version which triggers a raft of 'Welcome to the product' emails.

Genevieve_0-1572263931939.png

6 REPLIES 6
danilang
19 - Altair
19 - Altair

Hi @Genevieve 

 

Is the New Versions tab disabled for you?  This is what I see when I log in 

 

d.png

 

Dan

Genevieve
8 - Asteroid

Hello @danilang ,

 

That tab is disabled for me. Is there a way to have it activated?

mjeckmans
7 - Meteor

When you log in do you see a dropdown menu for which organization you're in? If so, try switching to another organization. That should solve your issue.

danilang
19 - Altair
19 - Altair

Hi @Genevieve 

 

According to this post send an email to fulfillment@alteryx.com including your email and they should be able to help you.

 

Dan

Genevieve
8 - Asteroid

There is no organisation drop down. I'll email the Fullfilment team as suggested by @danilang 

mjeckmans
7 - Meteor

Just in case anyone else does wonder what the dropdown looks like, because we run into this issue all the time... It's on the right in the screenshot.

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