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Alteryx designer Discussions

Find answers, ask questions, and share expertise about Alteryx Designer.
SOLVED

designer updates not available on the license portal

Meteor

Why are Designer updates not available on the license portal?

 

Alteryx advises me that version 2019.3.5 is available, do I want to update?

It logs me to the license portal where the most recent version to download is 2019.1. Why?

 

I have observed that the only way to download a recent version is to download a trial version which triggers a raft of 'Welcome to the product' emails.

Genevieve_0-1572263931939.png

Nebula
Nebula

Hi @Genevieve 

 

Is the New Versions tab disabled for you?  This is what I see when I log in 

 

d.png

 

Dan

Meteor

Hello @danilang ,

 

That tab is disabled for me. Is there a way to have it activated?

Alteryx Certified Partner

When you log in do you see a dropdown menu for which organization you're in? If so, try switching to another organization. That should solve your issue.

Nebula
Nebula

Hi @Genevieve 

 

According to this post send an email to fulfillment@alteryx.com including your email and they should be able to help you.

 

Dan

Highlighted
Meteor

There is no organisation drop down. I'll email the Fullfilment team as suggested by @danilang 

Alteryx Certified Partner

Just in case anyone else does wonder what the dropdown looks like, because we run into this issue all the time... It's on the right in the screenshot.

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