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Alteryx designer Discussions

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We will be upgrading the Gallery to our 2019.4 release this Saturday, December 7th beginning at 9:00am MT. We expect the outage to take last approx. 2.5 hours.

alteryx server usage report - cannot connect


Hello, I have just downloaded the report as it will be useful to audit my server but I am unable to connect

I am RDC'ed onto the server and running it from designer on the server.


I have left the database host settings as they started out but get this message:-


Error: Alteryx Server Usage Report (8): Tool #73: Mongo Error (getCollectionNames) : { msg:"Authentication failed.: generic server error" code: Authentication failed.: generic server error }



I have also tried replacing localhost with the ip address of the server but get the same error.


any suggestions would be greatfully appreciated






Have you changed the password to match the one in your server configuration settings?


@SteveKnapper -- Did you figure out why you got this error or how to fix it?


@DavidxL -- In my case, I did copy and paste the password from the Persistence page in the Alteryx Server configuration.






Additional search terms: Mongo Error, getCollectionNames, Authentication failed


Please make sure you are using other password and not Admin password from Persistence screen.