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Alteryx designer Discussions

Find answers, ask questions, and share expertise about Alteryx Designer.
SOLVED

alteryx designer 11.8 is not stable in Win10

Meteoroid

Hi Expert

 

After I upgraded to Alteryx 11.8 from 11.5, it becomes not stable in my laptop for trial run license for my Win10

 

It is easily get hang when I run a workflow which is more than 1 mins

 

After I increaed the used memory, it completed w/or error but disk size is in always 99% usage from task manage and Alteryx back to no response anymore

 

May I know how to resolve this?

 

Best regards

Alex yang

Meteoroid

Hi Expert,

 

May I know your comment on this?

 

Best regards

Alex yang

Moderator
Moderator

Hi @Alex_yang,

 

I recommend emailing into support@alteryx.com so that we can troubleshoot with you on this issue.

 

Thanks,

Jess Silveri
Premium Support Advisor | Alteryx
Meteoroid

Hi Jessica,

 

Thanks

 

I have mailed to Support team

 

One thing I notice is if I switch network from company network to public, my Alteryx Design 11.8 never hang

 

In the company network model, it will get hang or crush automatically in a fixed time period 

 

I am not sure this is due to I am using a trial run license but 11.6 is working or it is due to change for the license model

 

Best regards

Alex yang

Alteryx Partner

where did u get 11.8?

usually its posted here : http://downloads.alteryx.com/downloads.html

seems its not there yet.

 

Capture.PNG

Meteoroid

I am downloading this from the link provided by Alteryx

 

11.8.png

Meteoroid

I have checked with Alteryx support team

 

It is caused by the new license model

 

Best regards

Alex yang

Highlighted
Meteoroid

Would this also impact Designer 11.7?

@JeffSpilinek probably not, since the new licensing system is built on top of a different platform.

Meteoroid

@JeffSpilinek

 

I have installed 11.7 in my laptop and this is working w/o same error for 11.8

 

You can use 11.7

 

Best regards

Alex yang

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