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alteryx connect salesforce always been locked out

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8 - Asteroid

I have issue connect salesforce using alteryx, my salesforce account always shows locked out even same password and token

 

is it alteryx issue or my sfdc account issue? my IT can't solve prob

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Alteryx
Alteryx

Hello @lilyyangadsk 

 

Thank you for posting to the Community.

 

That error does usually result from incorrect or expired credentials. Are you able to log in to https://login.salesforce.com with the same username and password? If so, can you (or your SFDC admin) try resetting your API token?

 

If you are still encountering issues please contact Alteryx support by creating a case, you may mention this post as well. We would be happy to help troubleshoot this and get on a webex with you as need.

 

Thank you!

Sabrina

Sabrina Blanck
Sr. Customer Support Engineer – Connectors SME
Alteryx, Inc.
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