User with appropriate access rights is not able to access Gallery content

[Vikas038]

Hi Team,
 
We are licensed user of Alteryx and serving our audience with range of application/reports on Gallery.
 
We appropriate rights to users to access available collections.
 
Issue - We have never ever faced any issue while granted access to users. But, with one user, even after providing him required access, he is not able to access respective collections and getting error "an unknown error occurred during authentication with your windows credentials".
 
Your quick response will be highly appreciated as this use is from senior management.
 
Thank you,
Vikas

[danilang]

Hi @Vikas038 

Since debugging this will probably require a remote session with you, I would suggest opening a ticket with support@alteryx.com

Dan