Alteryx Designer Discussions

Find answers, ask questions, and share expertise about Alteryx Designer.
Don't forget to submit your entry for the Excellence Awards by October 30! | Need more information about the program? Check out the blog here

Unable to do a clean uninstall needed for upgrade

Highlighted
Alteryx Partner

Team,

 

We ran into this issue while trying to upgrade from Alteryx Server 11.5 to 11.7; the first step of uninstalling the previous version failed, not only once, but three times in different servers, leaving us with a corrupt installation; we tried reinstalling 11.5 but that also failed; this is how we fixed it:

 

  1. Delete the installation directory, typically C:\Program Files\Alteryx; remember to save anything you may have added under this folder, such as custom macros, before deleting this folder.
  2. Run this Microsoft Fix problems that block programs from being installed or removed troubleshooter; since we install both the Server and R (Predictive Tools), we had to run the troubleshooter twice; however, this is so much easier than hunting down all of those Alteryx and SRC entries in the registry, and safer too. Also, this will run for a while, do not worry, it works.
  3. Install your desired Alteryx version.

Best,

Enrique

Highlighted
Alteryx Partner

Thanks. This was very helpful!

Highlighted
7 - Meteor

Thanks for sharing this @sehling, worked perfectly. Uninstalled Alteryx, deleted the Alteryx folder and the keys from regedit. Restarted and installed Alteryx and Predictive tool....went smooth

Highlighted
5 - Atom

Go to the following registry 

Computer\HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData 

 

You will folders with numbers like S - 1 - 5 - 18 

 

Expand the folders You will find the following folders 

Components

Patches 

Products 

 

Click on Products - If you find any details to Alteryx - Delete the entire folder.

 

Then you will be able to install

 

Please take a backup of registry 

 

 

 

 

 

 

Labels