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Alteryx designer Discussions

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Tour and Default Settings on Start Up


Thanks all for your input on this - the issue is tied to the license not being activated properly (while this can be due to a number of reasons, the solution is simpler):


1. From Designer, go to Options > Manage Licenses and click the Cog on the top right to select View Partner Data License Manager


2. Confirm that your email address is showing in the top right box Machine Serial Number. If it is not, click Edit and enter your serial number





That should be it! If you run into issues with your license after making this change you may need to reactivate. If you run into any issues during this process, please reach out to our fulfillment team at

Sophia Fraticelli
Customer Support Engineer

I had this same issue and all I did to fix it is deactivate my license and reactivate it. Worked like a champ!


Hi all - just a heads up this was fixed in the latest stable release 2019.2.7.63499 which is now available at

Sophia Fraticelli
Customer Support Engineer

Additional comments to streamline the process.


I would like to add that "machine serial number" = email address.


Do not mind if Alteryx is "locked".

You need to restart Alteryx before it works again.