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SOLVED

Time elapsed between two dates in different rows

Highlighted
Atom

Hello all,

 

I am looking for a way to know the interval of days between two dates.

 

The status of one ticket should pass by different stages and I need to know how many days was the ticket on each status, kindly note that a ticket can repeat the same status, in that case I need to know the summary of the days with same status. so what I need is to know how many days are each ticket in each status.

 

TICKETTIMESTAMPSTATUS

123

2020-01-22A
2222020-01-22A
1232020-01-23B
3212020-01-24A
2222020-01-25B
1232020-01-25B
3212020-01-26B
1232020-01-30C
3212020-02-02C

 

Kindly note that Timestamp refers to the date when this information has been entered to the sheet.

 

With this scenario the results that I want is the below chart. (the numbers in the status columns are days)

 

TICKETSTATUS ASTATUS B
12317
22230
32127

 

Do you know how can I calculate this ?

 

Also if you could add a formula to calculate this only in business days will be much appreciated.

 

Thanks in advance.

Highlighted
Asteroid

@Dario02 

 

Great question.

 

However, why do you have ticket 123 marked twice in Status B?

Sincerely,

 

Jacob

Highlighted
Atom

Yes, sometimes the status cannot be changed and it is tracked as the same status before.

 

I know that maybe I cannot get the chart I need. if so it is acceptable to have this below:

 

TicketStatusDays
123A#
123B#

 

Thanks for your time

Alteryx Certified Partner
Alteryx Certified Partner

Hello @Dario02,

 

Would this help?

 

Untitled.png

 

If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

Regards

Highlighted
Asteroid

@Dario02 

 

I've built you a workflow with a Batch Macro.

 

Please let me know if it helps. If it does, please accept this as a solution.

 

Thank you,

 

Jacob

Highlighted
Quasar

slightly different (and more complicated) path, but one I believe is necessary in order to calculate business days.

 

In short:

Scaffold all the available dates in each ticket status, and then count the days that are business days.

 

 

Highlighted
Atom

Many thanks for all the help, I has been able to do what I want thanks to your help.

Highlighted
Atom

Unfortunately I was not able to open your workflow because I was using an older version of Alteryx.

 

But I appreciate your prompt reply and help.

 

I hope it could help somebody else in the future.

 

Have a great day.

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