Hello all,
I am looking for a way to know the interval of days between two dates.
The status of one ticket should pass by different stages and I need to know how many days was the ticket on each status, kindly note that a ticket can repeat the same status, in that case I need to know the summary of the days with same status. so what I need is to know how many days are each ticket in each status.
TICKET | TIMESTAMP | STATUS |
123 | 2020-01-22 | A |
222 | 2020-01-22 | A |
123 | 2020-01-23 | B |
321 | 2020-01-24 | A |
222 | 2020-01-25 | B |
123 | 2020-01-25 | B |
321 | 2020-01-26 | B |
123 | 2020-01-30 | C |
321 | 2020-02-02 | C |
Kindly note that Timestamp refers to the date when this information has been entered to the sheet.
With this scenario the results that I want is the below chart. (the numbers in the status columns are days)
TICKET | STATUS A | STATUS B |
123 | 1 | 7 |
222 | 3 | 0 |
321 | 2 | 7 |
Do you know how can I calculate this ?
Also if you could add a formula to calculate this only in business days will be much appreciated.
Thanks in advance.
Solved! Go to Solution.
Great question.
However, why do you have ticket 123 marked twice in Status B?
Sincerely,
Jacob
Yes, sometimes the status cannot be changed and it is tracked as the same status before.
I know that maybe I cannot get the chart I need. if so it is acceptable to have this below:
Ticket | Status | Days |
123 | A | # |
123 | B | # |
Thanks for your time
Hello @Dario02,
Would this help?
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.
Regards
I've built you a workflow with a Batch Macro.
Please let me know if it helps. If it does, please accept this as a solution.
Thank you,
Jacob
Many thanks for all the help, I has been able to do what I want thanks to your help.
Unfortunately I was not able to open your workflow because I was using an older version of Alteryx.
But I appreciate your prompt reply and help.
I hope it could help somebody else in the future.
Have a great day.