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Tile Tool

hayley93
6 - Meteoroid

Hi, 

I have the data like below. I used tile tool to group by the department to provide unique ticket number. After the grouping like 20081803(yyMMdd+03) for CS department, I want to provide different ticket number to CS. But, as I grouped by Department, it will output the same ticket number used before. Does anyone have any idea to tackle this? 

DepartmentDate & TimeTicket No
HR10:58 AM 2020/08/1820081801
HR11:00 AM 2020/08/1820081801
HR11:04 AM 2020/08/1820081801
Marketing11:04 AM 2020/08/1820081802
Marketing11:04 AM 2020/08/1820081802
CS 11:34 AM 2020/08/1820081803
CS

13:00 PM 

2020/08/18

20081803 20081804
HR

13:59 PM

2020/08/18

20081801 20081805
HR

14:00 PM 

2020/08/18

20081801 20081805

Thank you!! 

3 REPLIES 3
patrick_mcauliffe
14 - Magnetar
14 - Magnetar

If I'm following the use case correctly... would it work to just add a formula that would append the department name to the ticket number or does the ticket number need to be strictly numeric?

If numeric is required, you could... make it a decimal and append with tonumber(tostring([ticketnumber])+'.'+tostring(tile_num))

Ladarthure
14 - Magnetar
14 - Magnetar

Hi @hayley93,

 

if I understand well your problem, you could use a multi row formula and use the group by function to group by date/departement. (here is a workflow attached)

 

DavidP
17 - Castor
17 - Castor

Hi @hayley93 

 

If you use the Tile tool (without Group By) with option Unique Value based on Department, but check the Leave Unsorted box, it works like a Multi-Row formula, i.e. if [Department]!=[Row-1:Department] then [Row-1:Tile_Num]+1 else [Row-1:Tile_Num] endif

 

This is shown below. It you uncheck the Leave Unsorted Box, it Groups and Sorts all the same Departments together in a Tile. 

 

With both options, Tile_Sequence_Num gives you the Unique ID within each group.

 

DavidP_0-1597840625911.png

 

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