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I have my DataSource published to Tableau server (using Alteryx - publish to tableau server tool) which refreshes every 5 mins but unfortunately my workbook published on tableau server through live connection using same data source is not refreshing automatically every 5 mins. I have unchecked Include external files check box & publish without extract while publishing the workbook to Tableau server.
This seems like a question that might be better suited for the tableau forums. As long as your workflow is pushing the tde every 5 minutes, its all tableau from there on out.
However, since its here I might as well try to help 🙂
If your workbook with a live connection to the tde hosted on tableau server is not updating every 5 minutes, it is possible that
1) You have the workbook open online, where the info is cached and wont update by itself. This is solved by hitting the refresh button/refresh the page.
2) You are not connected to the data source you are pushing. This can be solved by looking at the datasource info on your workbook in the server. If you click on the used datasource, does it bring you to the datasource that you are pushing up from Alteryx?
EDIT: Wait if you refresh manually it works? That is just how tableau is usually configured. Live just means it updates whenever you load instance NOT that it is always running queries. Data may be cached.
I suppose I should mention for the sake to the TS support team that you might want to check first with your TS admin as it sounds like there is a server issue where it is failing to serve updates.