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Alteryx Designer Desktop Discussions

Find answers, ask questions, and share expertise about Alteryx Designer Desktop and Intelligence Suite.
SOLVED

Select Tool Bug

VakulV
5 - Atom

Hi 

I just installed version 2019.3 and facing an issue with select tool, I am unable to see the checkbox in select tool below is the screenshot.

I am seeing similar issue in my friends system as well using same version.

Below is the screenshot. Can you please suggest, I tried changing DPI and layout size as well.

VakulV_0-1592223699574.png

 

5 REPLIES 5
smoskowitz
12 - Quasar

Hi @VakulV --

 

What you describe is certainly not normal functionality. Is there a reason you have not updated to the latest version of Alteryx? You also can submit a ticket to support@alteryx.com and they might be able to assist.

 

Good luck!

Seth

 

ditommal
5 - Atom

I was having the same issue, and I contacted support@alteryx.com and they helped. They said:

-Close out of Alteryx

-Right click on the the desktop icon and click "properties"

-Go to "Compatibility" tab

-Click "Change High DPI Settings" button

-UN-check "Use this setting to fix scaling problems for this program instead of the one in settings" 

-Check "Override high DPI Scaling Behavior; scaling performed by:" and select "System"

 

-Click "Apply" then click OK. 

 

Hope this helps, it worked for me!

Alejo_Vidal
5 - Atom

Awesome solution! Thank you so much!

tmorian
5 - Atom

Hi, I am having the same issue but I do not have the desktop version. Is there anything else I can do to fix the problem? 

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