Scheduler error - One Drive Tool

[sgwong]

Seek assistance on the below issue encounter when it is submit to scheduler and the below error message showed. 

"Error - ToolId 5: Internal error: SDK Tool process failed to start with error 'Access is denied.'. Attempted command was 'C:\Program Files\Alteryx\bin\Python\python-3.8.5-embed-amd64/python.exe C:\ProgramData\Alteryx\Tools\OneDriveInput\main.pyz start-sdk-tool-service ayx_plugins OneDriveInput'
Finished in 00:00:00.053 with 1 error"

Fyi.

If I executed workflow manually, it work fine.

I have allowed user permission setting as below guideline did not able to address this issue. 

https://help.alteryx.com/20212/server/configure-required-run-user-permissions

[danilang]

Hi @sgwong 

Did you configure the scheduler service to run as yourself?  By default it will run as local system.  

Dan

[sgwong]

Yes, It is configured in System Settings -> Run the worker as a Different User using domain Administrator that is currently used to configured workflow and access are granted to specifc folders with Full Control as well. If it is using standard tools to run Scheduler, it will not getting this error message except One Drive Tool.

[sgwong · Accepted solution]

Yes using domain user. This issue is identified due to Windows 7 Pro. It is working fine if it is running on Windows 10 / 11 Pro.  As concluded, scheduler for One Drive Tool will not work for Windows 7 Pro. The solution is to upgrade to Windows 10 / 11 Pro. Thank you for your feedback