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Salesforce Input connector - error message

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Asteroid

Dear All, 

I do hope someone has encountered the issue and knows how to solve it !!

 

I'm using Salesforce Input connector in a workflow. 

when I run the workflow, the workflow slows down and I got an error message (see file attached). 

 

the message says that a problem has occured and that Alteryx has stopped functioning. 

 

When I click on "Fermer le programme" (i.e close the program), Alteryx does not close at all and I can continue working. I need to start the workflow many times before I can get it run till the end. 

 

I submitted the problem to the support but they could not help right away. 

 

Did anyone experience this problem? 

 

thank you for your help

Myriam

 

 

 

 

Bolide

Hi @msantoso 

 

sorry, just seen this went unanswered. Did you ever get a resolution from support? 

 

Is probably worth noting that there were updates to the SFDC tool as recent as 2 weeks ago, here:

input- https://gallery.alteryx.com/#!app/Salesforce-Input-Tool/59b84ccbeffc2a09d4057c43 

output-  https://gallery.alteryx.com/#!app/Salesforce-Output/59248611f499c70ef0ea71f7

 

Do you get the same issue when using these tools?

Andy  

Asteroid

Hi Andy,

 

thank you for your answer. 

Yes the issue is now solved. I got my machine reinstalled and a newer version of Alteryx. 

things are getting better now. 

The support told me there was a bug in the version I was using. 

thanks again

Myriam

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