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SalesForce Output Connector GUI Issue

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Meteor

Hello, I need urgent help as after I try connect to salesforce output tool, there is no option to select the tables. I just get this empty red box.

Screenshot_11.png

Alteryx
Alteryx

@bwoofa 

 

Do you by any chance use a 2-step authentication when connecting to SalesForce outside of Alteryx?

Meteor

I don't belive so because the input tool works without issue. Does it connect in a different way?

Alteryx
Alteryx

@bwoofa 

 

What do you mean by Input Tool in this context please? 

Meteor
The SalesForce Input Connector. I am able to connect successfully and select a table and extract data. SalesForce Output Connector doesn’t allow me to as per picture above.
Alteryx
Alteryx

I see, thanks for clarifying.

 

Would you mind taking a screenshot of the Salesforce input you're using? I'm trying to gauge whether it is the older version of the connector which uses a different method to authenticate.

Meteor

This is the input connector I am using. Once I enter in my details, it allows me to select the tabels

 

Screenshot_15.png

Alteryx
Alteryx

Could it be that your user only has read access to SalesForce and would be unable to change the underlying data?

Meteor

I don't think so how can I check. I am pretty sure I am setup as admin. I can write data through dataloader with no problem and my profile is API enabled

Alteryx
Alteryx

If this is the case it might be worth raising the issue via support@alteryx.com

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