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This has to do with the user's search_path. This is similar to PATH at the OS level, but it's schemas vs. directories. By default a user's search_path only includes public and internal schemas where the system views are. You can alter the user's search_path to include other schemas for the current session or persistently. See the Setting Search Paths pages in the Using Multiple Schemas section of the Administrators Guide for all the details.
If you're still running into this issue after working with your Vertica DBA or IT team, I recommend you reach out our Customer Support team via email@example.com.