Predictive Tools are missing

[kniino]

I tried to run Predictive Tool Samples from sample workflow, but Predictive tools were missing as the following screenshot.

There are expected tools in a tool palette.

Reinstalling Alteryx Predictive Tools and Alteryx Designer did not work.

Does anyone have the same problem?

[junyak · Accepted solution]

@kniino Not sure the root cause of this but clean install might work.

Please note this does remove all settings, saved formulas, cached credentials, Gallery connections, previously opened files, DB connection aliases, In-DB aliases, data sets, tools, etc.

1. De-license Alteryx before next steps.

2. Uninstall everything Alteryx from the machine.

3. Remove following directories:
%PROGRAMFILES%\Alteryx
%PROGRAMFILES(x86)%\Alteryx
%PROGRAMDATA%\Alteryx
%LOCALAPPDATA%\Alteryx
%APPDATA%\Alteryx (You can backup the Engine folder here to save user settings and DB connections, but I would not restore it unless you verify that things are working first).

4. Remove registry keys ("folders"):
HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Alteryx
HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\SRC
HKEY_CURRENT_USER\Software\Alteryx
HKEY_CURRENT_USER\Software\SRC

5. Reinstall Alteryx.

6. Re-license Alteryx

Hope this helps!

[kniino]

@junyak

The problem has been resolved with your steps. Thank you!

[gsjacobs]

We have policies in place preventing us from making any Registry modifications.  Will this be fixed in a future Fix Pack release?  Or, is there another way to fix it?

[kniino]

@gsjacobs Did you try to clean install Alteryx? It also worked in my environment.

[gsjacobs]

Yes, that is what fixed the issue.