Not able to save Tool Palette configuration

[chinta]

I have 2020.2.3 Alteryx Designer. Whenever I try to add regular Alteryx tools on the Tool Palette, it gets dropped off on restarting Designer. 

As you see below the In-DB and Reporting sections are missing. 

On configuring the tool palette by adding these two sections, 

On restarting the Designer, those two sections (and many others) are missing again

Why aren't my configuration settings saved? Please advise. 

Best, 

PKC

[DavidSkaife · Accepted solution]

Hi @chinta 

There is an oldish post here that may be of help, or at least give you a few things to look into? https://community.alteryx.com/t5/Alteryx-Designer-Discussions/Lock-Configuration-of-Tool-Palette/td-...

Edit: also found this https://community.alteryx.com/t5/Alteryx-Designer-Discussions/Tool-palette-resets-to-default-when-re...

[chinta]

Thank you, @DavidSkaife. Seems to be related to the license setup and the location of xml file. I followed the suggestions mention in the links you shared and it fixed my issue.