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Alteryx Designer Desktop Discussions

Find answers, ask questions, and share expertise about Alteryx Designer Desktop and Intelligence Suite.

Not able to activate the trial version of Intelligence Suite

priya_mohana_dhl
7 - Meteor

Hi,

 

I am not able to activate the trial version of Intelligence Suite in the laptop.

 

Using non-admin licensed version of Alteryx Designer 2021.3.3. Upgraded Alteryrx designer from 2021.1 to 2021.3.3. 

Downloaded same version of Intelligence Suite from this link.

 

priya_mohana_dhl_0-1636961441922.png

 

 

Have these installed in my system

 

priya_mohana_dhl_1-1636961527747.png

When I tried to activate the trial version of Intelligence Suite, the screen shows, ‘Trial Activated’ but it shows “Failed to retrieve the license information for trial activation’ before showing this screen. Not able to capture that error as it goes off in few seconds. 

 

priya_mohana_dhl_3-1636962248067.png

 

I want to use Computer Vision tools. But, all the tools are locked.

priya_mohana_dhl_2-1636961951846.png

 

Will these be unlocked once the trial license of Intelligence Suite is activated? Has anyone encountered similar issue? How to resolve this issue? 

 

Thanks & Regards.

Priya.

 

 

 

 

 

 

 

5 REPLIES 5
afv2688
16 - Nebula
16 - Nebula

Hello @priya_mohana_dhl ,

 

In the options menu, if you go inside and access the manage options setting, what licenses are you able to see there? Are you able to access the rest of the intelligence suite?

 

Also for this would rater ask you to contact directly to support@alteryx.com

 

Regards

priya_mohana_dhl
7 - Meteor

@afv2688 wrote:

Hello @priya_mohana_dhl ,

 

In the options menu, if you go inside and access the manage options setting, what licenses are you able to see there? Are you able to access the rest of the intelligence suite?

 

Also for this would rater ask you to contact directly to support@alteryx.com

 

Regards


Hi,

 

I could see only the Alteryx Designer license, not the intelligence Suite. Have emailed alteryx support too. 

 

Thanks.

Gualigee
8 - Asteroid

图片1.png

Hi@priya_mohana_dhl , 

 

Have you solved your problem?

I have the same issue. 

 

Thanks,

Gualigee

priya_mohana_dhl
7 - Meteor

Yes, with the help of Alteryx Support group

Ginu_Sunny
5 - Atom

This email ID for support (Mission Control ) is no more working. Currently I am facing the same issue...Is there any way to solve?

 

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