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SOLVED

New Email Tool Error: bad allocation

JBraithwaite
8 - Asteroid

Hi,

 

I have built a workflow that builds a PDF report and sends this as an attachment to a pre-determined list of recipients. When running this workflow on my desktop installation of Alteryx it runs successfully and an email is sent.

 

However, when I attempt to schedule this workflow (using Desktop Scheduler) it does not work successfully. I get the following error message:  New Email Tool Error: bad allocation

 

Has anyone else come across this issue, how can this be resolved.

 

Thanks in advance,

 

Jordan

16 REPLIES 16
afv2688
16 - Nebula
16 - Nebula

Hello @JBraithwaite,

 

Usually the bad allocation errors are more windows related than alteryx related ones. I think on this maybe @TrevorS may be able to assist here.

 

Regards

FrootLoops
5 - Atom

I have the same problem. I'll wait for the answers. Thank you!

TrevorS
Alteryx Alumni (Retired)

Hello @JBraithwaite 

Can you share a copy of your workflow? 

Also can you send a screenshot of the configuration of your email tool?

Community Moderator
JBraithwaite
8 - Asteroid

Hi @TrevorS 

 

Below is a screenshot of the email configuration tool.

JBraithwaite_0-1582103592504.png

 

I've also taken a screenshot of the main body of the workflow rather than sent due to some data privacy concerns, hope this helps

JBraithwaite_1-1582103907996.png

 

Thanks,

 

Jordan

JohnMaty
9 - Comet

I am getting the same error.  It is vague 

JohnMaty
9 - Comet

Actually I can't get the tool to work either directly run or through scheduler.  I always get the Bad Allocation error.

ntobon
Alteryx
Alteryx

1. What Alteryx version do you have?
2. Can you try re-saving the workflow and re-initiate a schedule? let me know if rescheduling it fixes it.
3. Does it work without sending an attachment?

FrootLoops
5 - Atom

Here are the answers for myself.

 

1. Alteryx Designer x64. Version 2019.3.5.17947

2. It doesn't work.

3. Yes, it does.

ntobon
Alteryx
Alteryx

Email tool Configuration: For the body of the email can you try using a field instead of typing the text body? 

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