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I am a licensed user of Alteryx and it was working fine at my window 7 based machine. Due to some technical issue with my machine, IT department has issued issue machine to me which is with Windows 10. And i got Alteryx installed on my new machine.
But, somehow my license key is not working on new machine. Although it is still working on old machine
Purpose - Since i have to move all my work to new machine so i need workable Alteryx on my new machine. Once it will run without any issue on new machine only then i can deposit my old machine on which it is working fine.
This is impacting business right now. So your quick response will be appreciated.
In v10.1+ the transfer of a license from one machine to another has also been made easier from the Designer, but will not support concurrent use of a license. A few common scenarios for this is when a user's machine fails or gets replaced and they need to activate Alteryx on their new machine or when a user leaves the company or changes roles.
To move a license manually (any supported Designer version) from one computer to another, just follow these steps:
1. On the machine where the license is currently installed, Open the Tools >> Manage Licenses menu:
2. Use the "(-) Delete License" option in the License Manager with the license intended for removal highlighted:
3. Then simply select the "(+) Install License" option in the License Manager of the computer you'd like to move the license to, entering the key upon being prompted.
Additionally, with v10.1+, you can expedite the transfer by just entering a license key and email associated - the user will see a pop-up similar to what is shown below:
Clicking yes will then transfer the license onto the new machine, voiding the seat it was previously holding on the other computer and successfully licensing the machine being used.
I hope that your license issue has been resolved. For future reference, to transfer licenses across devices, please deactivate the license from the old machine, and then reactivate the same license on the new machine. For a guide to deactivating licenses, please see here
If the above is not possible, please reach out to your license administrator for assistance. The license administrator can revoke a license key from a user's machine and the seat on the key will become immediately available for subsequent activation. Please have the license administrator do the following to revoke a key from a user:
Search for the email address used to activate Alteryx on the user's machine which you want to revoke licenses from, by entering the email address in the search bar named "Machine Name"
Select the email address in the results
Select the Action button
Select Revoke Licenses
Enter the Quantity to Remove
Please note that the above methods work for Alteryx versions 11.8 or newer. If you are on a legacy version of Alteryx (that is version 11.7 or older), or if you have any questions about the above, please reach out to email@example.com.