License Key invalid

[Rene1990]

Hello Alteryx Community,

I am using alteryx for an online course at Udacity. I already received a license key for the new version but it is not working. I already tried the offline licensing pprocess and the alteryx still says "license file is invalid". I am very sure that I am dooing the installation process exectly like in the description. The only thing which is different is the name of the file I download on https://pages.alteryx.com/alteryx-trial.html

After I type in my contact details on this site I download the Dekop Trial like in the describtion of the online course. In the Email from Udacity they tell me I should download AlteryxInstallx64_11.8.3.40692  and then download RInstaller_11.8.3.40692. But when I click download on the dekop trial the file I am downloading is AlteryxDownloadManager2018.1.3.42973_NonAdmin_x64. Maybe this causes the problem with the license key? I really hope somebody can help me, because Udacity said they cannot help me with this case and I want to finish the online course. This problem causes me trouble for more than a week now.

Best regards

René Esser

[LordNeilLord · Accepted solution]

Hey @Rene1990

The licence keys for 2018.1 and 11.8 are the same and so should work for you.

Try using the licence key with version 11.7 and see if that makes a difference:

http://downloads.alteryx.com/downloads.html

[Rene1990]

Hi,

danke für die schnelle Antwort. Der Schlüssel war zwar noch immer falsch, aber ich konnte mir die 14 Tägige Testversion sichern. Das wird genug Zeit sein.

Beste Grüße

René