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Alteryx Designer Desktop Discussions

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SOLVED

Issues with Desktop Scheduler since installing 2019.3.5

mb1824
9 - Comet

I am running Alteryx Designer + Desktop Automation

 

I installed 2019.3.5.17947 (the Admin version) yesterday.

 

Now when I try to “View schedules”, I get the below message.

 

When I try to add a New schedule, I don’t have the option to click “My Computer” (see 2nd screenshot) as per the Help guide at https://help.alteryx.com/2019.3/ScheduleNewJob.htm?Highlight=Scheduler

 

What have I done wrong?

2 REPLIES 2
KaneG
Alteryx Alumni (Retired)

First thing to check here is that the AlteryxService is running. 

 

Open Task Manager and check Services for AlteryService

mb1824
9 - Comet

The Service was stopped

 

I resolved the issue with help from Support

 

Alteryx wiped out my licenses at their end and asked me to:
1. Delete the Flexera License Manager folders in the following locations:
+ C:\ProgramData\SRC
+ C:\Users\(username)\AppData\Roaming\SRC
2. Open Alteryx Designer as Admin priviledge and activate again

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