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I need to add 3 column of time and then the divide by a column number number

Rmartin8
5 - Atom

Hi,

 

I want to add to 3 columns that contain time and then divide them by a column name call handle. 

 

Formula trying to do in Alteryx 

 

Average Handle Time = Wait Time + Hold Time + Talk Time / Calls Handle

 

Calls Handle Wait Time Hold Time Talk TimeAverage Handle Time
800:24:0700:03:5900:04:00Wait Time + Hold Time + Talk Time / Calls Handle
2601:34:1700:16:3000:10:13 

 

Thank you in advance!

4 REPLIES 4
atcodedog05
22 - Nova
22 - Nova

Hi @Rmartin8 

 

Here is how you can do it.

Workflow:

atcodedog05_0-1645026801496.png

 

Hope this helps : )

 

Rmartin8
5 - Atom

@atcodedog05  Is it possible to then turn the Average handle time (seconds) to the correct time format.

binuacs
20 - Arcturus

@Rmartin8 to convert it into HH:MM:SS format you can do something like below

PadLeft(ToString(Mod([Average Handle Time]/3600,3600)),2,"0")+":"+

PadLeft(ToString(Mod([Average Handle Time]/60,60)),2,"0")+":"+

PadLeft(ToString(Mod([Average Handle Time],60)),2,"0")

 

binuacs_0-1645030174049.png

 

atcodedog05
22 - Nova
22 - Nova

Hi @Rmartin8 

 

Here is how you can do it.

Workflow:

atcodedog05_0-1645031219668.png

 

Hope this helps : )

 

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