I need to use Alteryx on a new PC, but I can't register the product on this PC, even though I have deactivated the license on the old PC. I'm told that there are "No more seats available". Do I need a new license key?
What version of Alteryx was the old machine using? The ability to unregister a license was implemented in 9.1, so if it was prior to that you will need to contact support@alteryx.com to update your existing license.
If you are using Alteryx 9.1 or above, you have the ability to uninstall and reinstall your license to a new machine. Please see our Knowledge Sharing post for detailed instructions on how to complete this:
If you are using Alteryx 9.1 or above, you have the ability to uninstall and reinstall your license to a new machine. Please see our Knowledge Sharing post for detailed instructions on how to complete this:
Please refer to the below links for the most up to date information. In particular, part 3- managing your license contains the information you are looking for.
