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Alteryx Designer Desktop Discussions

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SOLVED

How to shift use of license to another PC

jaris_somod
5 - Atom

I need to use Alteryx on a new PC, but I can't register the product on this PC, even though I have deactivated the license on the old PC.
I'm told that there are "No more seats available".
Do I need a new license key?

9 REPLIES 9
ChadM
Alteryx Alumni (Retired)

What version of Alteryx was the old machine using?  The ability to unregister a license was implemented in 9.1, so if it was prior to that you will need to contact support@alteryx.com to update your existing license.  

 
If you are using Alteryx 9.1 or above, you have the ability to uninstall and reinstall your license to a new machine.  Please see our Knowledge Sharing post for detailed instructions on how to complete this:

http://community.alteryx.com/AlteryxArticle?id=kA0E00000000korKAA

Thanks! 
danielbrun2
ACE Emeritus
ACE Emeritus

Hi Jaris,

 

Did you manage to get this solved?

 

Daniel

Logie
6 - Meteoroid

I was experiencing the same issue - this post resolved the issue.

 

Thanks

SamDrury
7 - Meteor

 
If you are using Alteryx 9.1 or above, you have the ability to uninstall and reinstall your license to a new machine.  Please see our Knowledge Sharing post for detailed instructions on how to complete this:

http://community.alteryx.com/AlteryxArticle?id=kA0E00000000korKAA

 

I'm getting "Access Denied" when trying to view the article

wlhale
7 - Meteor

I am also getting access denied trying to access this article

JessicaS
Alteryx Alumni (Retired)
Roman_Kornelly
7 - Meteor

Hi @JessicaS,

 

the links are not working anymore. Could you please repost? 

 

Thanks,

Roman

TrevorS
Alteryx Alumni (Retired)

Hello @Roman_Kornelly

 

The links above are no longer valid for the licensing process.
Please use this link for questions you have about your Alteryx License.

Thanks,

Trevor

Community Moderator
sunils
7 - Meteor

This link doesn't work either. 

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